Wednesday, March 05, 2014

Outlook 2010 and Office 2013 - Problems Changing an Expired Password

This puzzled us for a while, while there is a hotfix available (MS KB 2687351) you have to request it.  Without the hotfix the user may be repeatedly prompted to change their password, even if they changed it in the online portal.  Go to your account settings and select "Always Prompt for Credentials" then restart Outlook, input your new password, then make sure it works.  After you have verified your account is working go back to your account settings and clear the "Always Prompt for Credentials" checkbox so you may save your password.